Payment Failure

Forum|Forum|9 months ago
April 17, 2025
7 replies
3655 views

Hey, im trying to purchase Preimere Pro Plan CANCEL ANYTIME, but I have always got this message :

We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank.

I tried to change credit card, also didn't work.
So.. I created a new account and tried credit card, also, didn't work.
I thought it maybe the bank, So I talked with them, and they told me that they didn't get the obligation from adobe. also, they said that my credit card should work, and it probably a problem from the site.
After all of that, I have decided to remove my payment card and add it as new, but guess what, I dont have any option to remove my card, and why is that? beacause I dont have an active plan, so now my card is save in my accound forever?! Does that make any sense?!
Please if anyone can help me with the payment, so I can buy Premiere Pro Plan CANCEL ANYTIME, I will
appreciate this.

Error or problem

Correct answer pp_soft

I had the same issue for Substance. Disabling uBlock Origin during purchase fixed it for me. Obligatory screw Adobe

L

Lalchand_Bhambhu9872

Participant

We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank.

kglad

Community Expert

@Lalchand_Bhambhu9872

is that what you're seeing? if so, from what country is your credit card?

P

pp_softCorrect answer

Participant

I had the same issue for Substance. Disabling uBlock Origin during purchase fixed it for me. Obligatory screw Adobe

K

Kamaludeenyakubu34

Participant

Check our payment method

kglad

Community Expert

make sure you selected a monthly plan paid monthly and not an annual plan paid monthly!

Shivangi_Gupta

Community Manager

Hi @gilad_9462,

Kindly refrain from starting duplicate conversations. I can see that you have succesfully purchased a Premiere Pro plan.
I am sure you'll love using the software.

Give us a shout if you have any questions regarding that.

^Shivangi