Participant

Question

Payment failure

Forum|Forum|7 months ago
June 25, 2025
2 replies
305 views

Been trying everything to fix this, but I keep getting this error when completing my purchase. My country is set to India, and I tried buying different plans but the issue persists. Hoping for some help!

Billing

Community Manager

Community Manager

Hi @sigmund_3726,

We appreciate you reaching out. In addition to the article shared by the expert above, could you test the issue on a different browser or a different device?

Let us know the outcome.
^Shivangi

sigmund_3726Author

Participant

Thank you for replying! I tried purchasing the same plan through my phone and on a different browser, but it showed the same error on both.

Community Manager

Community Manager

I see! Which bank's credit card are you using? Did you try alternative payment method?

Community Expert

Community Expert

https://helpx.adobe.com/in/x-productkb/policy-pricing/recurring-payments-india.html

sigmund_3726Author

Participant

The link in the first step takes me to this page, and I can't find the edit billing and payment option.

Community Expert

Community Expert

you proceeded to the step "if you have a subscription". you don't have one so that link does not apply to you.

read about the bank of india if that applies or use another appropriate link on that page.