payment for invoice 74665

Forum|Forum|2 years ago
March 18, 2024
1 reply
166 views

there is every month amount of 39,31 eur sent from my bank account, but I dont have any products activated anymore. How can I cancel it?

This topic has been closed for replies.

kglad

Community Expert

check your account, https://account.adobe.com

then if no subscriptions are shown, contact adobe support via twitter/x. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

L

lucia35947038polxAuthor

Participant

I received this: To continue with agent assistance, please sign in with an active plan.

but I dont have any active plan now. I wanted to activate, but Im still investigating what Im paying for now.

kglad

Community Expert

that's why i said use twitter:x

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