Payment issue

Hello, I need help with a billing issue that has left me unable to use Photoshop.

My subscription renewal failed because my payment method was declined. I contacted Adobe Support, and the agent recommended canceling my subscription and purchasing a new one.

I followed that advice, but I still receive the same error: “We couldn't process your payment. Check your payment details.”

I have already tried multiple cards, including a card from a different bank, and tested different browsers and incognito mode. Nothing has worked.

Since my original subscription was canceled following Adobe Support's recommendation, I no longer have access to Photoshop.

Please escalate this case to the billing or payments team and investigate why Adobe is rejecting every payment attempt, including the purchase of a new subscription. I would also appreciate help restoring my Photoshop access as soon as possible.

Please do not simply recommend trying another card or browser, as I have already done both.