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M
Mahnoor25856881z1m4
Participant
August 29, 2022
Answered

Payment issue

  • August 29, 2022
  • 1 reply
  • 302 views

Hello, today i installed free trial plan for 30 days. But it detected £19.97 from my account. Why it's detected as it was a free trial for 30 days. Will it be reverse? Or what's the process of it?

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Correct answer John Waller

All Cloud trials are for 7 days only. Not 30 days.

 

On day 8, if you have not cancelled then your paid subscription begins.

 

For how to cancel see https://helpx.adobe.com/au/manage-account/using/cancel-subscription.html

 

You can get a  full refund if you cancel within 14 days of your subscription starting. After that there is a fee for early cancellation.

1 reply

John Waller
Community Expert
John WallerCommunity ExpertCorrect answer
Community Expert
August 29, 2022

All Cloud trials are for 7 days only. Not 30 days.

 

On day 8, if you have not cancelled then your paid subscription begins.

 

For how to cancel see https://helpx.adobe.com/au/manage-account/using/cancel-subscription.html

 

You can get a  full refund if you cancel within 14 days of your subscription starting. After that there is a fee for early cancellation.

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