Hi! I need some help, if it's possible. I purchased two program accidently by Adobe, I needed InDesign but I uploaded Illustrator first wich I didn't used much, because I found out it wasn't what I was looking for. I tried to cancel both in the end, but one of them I couldn't. Maybe because I didn't had enough money for both of them on my card i don't know. I tried a few times and now I got many emails, that I'm not paying for the program. I just wanted to try the 7 days trial, but I couldn't cancel it. My question is, do I have to pay it now? I didn't used it since than and I'm a little confused maybe did something wrong. How can I cancel it now? I don't really have the money for that these days. (I didn't find an email adress either thats why I'm asking here)Thanks for your answer!

E

Eszter Miller

Participant

Question

payment issue

Forum|Forum|2 years ago
June 28, 2023
3 replies
478 views

Hi! I need some help, if it's possible. I purchased two program accidently by Adobe, I needed InDesign but I uploaded Illustrator first wich I didn't used much, because I found out it wasn't what I was looking for. I tried to cancel both in the end, but one of them I couldn't. Maybe because I didn't had enough money for both of them on my card i don't know. I tried a few times and now I got many emails, that I'm not paying for the program. I just wanted to try the 7 days trial, but I couldn't cancel it. My question is, do I have to pay it now? I didn't used it since than and I'm a little confused maybe did something wrong. How can I cancel it now? I don't really have the money for that these days. (I didn't find an email adress either thats why I'm asking here)
Thanks for your answer!

How to

This topic has been closed for replies.

Shivangi_Gupta

Community Manager

Hi Ezster,

We appreciate you contacting us. You can cancel your plan within 14 days or you can switch your plan to the application you originally intended to.

You can refer to the articles mentioned below.

Cancellation details for common Adobe plans

Learn how to change your Adobe plan or subscription.

We hope it helps.

Regards,

Shivangi

Peru Bob

Community Expert

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum so that proper help can be offered.

Peru Bob

Community Expert

You will be responsible for payments until you cancel. You may have a cancellation fee depending upon the plan.

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You can also contact Adobe by Twitter:
https://twitter.com/AdobeCare

E

Eszter MillerAuthor

Participant

So I'm forced to pay 38 euro to cancel the program, because I couldn't cancel it before?

Peru Bob

Community Expert

Go to Adobe Customer Service as suggested previously and they may waive the cancellation fee.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded