Payment issue

Forum|Forum|1 year ago
September 12, 2024
2 replies
232 views

I downloaded Photoshop, entered my card details and had a 7 day free trial. Once it ended, at that tome I didint have enough money in my card so it didn't pay and I didnt use it for 2 weeks. Now I decided to use it again and I pressed in settings to try charging my card again. It took my money and when I try to open photoshop it still says I haven't payed. PLEASE HELP ME

[Mod: Moved to the Account, Payment & Plan forum]

Windows

This topic has been closed for replies.

kglad

Community Expert

before contacting support, check your account to see its status- https://account.adobe.com

Ged_Traynor

Community Expert

@paula_4958 have a look here

https://helpx.adobe.com/ie/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

If that doesn't help, contact Adobe support

Type agent in the chatbot to speak to a real person
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

NB, colourmanagement

Community Expert

@Ged_Traynor "Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows pop-ups and cookies, or the icon won't show."

great tip, I've suffered. missing chat icons in the past on various sites, maybe that was it!

@paula_4958 I hope Ged's tips help you get that payment issue settled

thanks

neilB

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