Participant

Question

Payment issue

Forum|Forum|7 months ago
June 26, 2025
2 replies
119 views

I'm trying not to rage write on here how the hell do you find a phone number? Adobe? Keep taking a payment out of the wrong credit card. I've swapped it over and I cannot physically remove my old credit card and it continues to take the payment which is off a business account and currently illegal and I'm going to lose it if anyone could help that would be great

Manage account

Community Expert

Community Expert

check your account, https://account.adobe.com

does your account show the correct credit card? if not, follow the steps in @Bani Verma 's link.

Community Manager

Community Manager

Hi @nicole_4185,

I'm sorry for the inconvenience. To help you update your payment details accurately, please refer to this help document: https://adobe.ly/45I4EeK.

I've also moved your question to the appropriate community, where our experts will be better equipped to help you. Thank you for your patience!

Thanks,
^BS