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Participant
October 25, 2025
Question

Payment issue

  • October 25, 2025
  • 1 reply
  • 55 views

I'm a Hong Kong user, I had been trying to cancel the monthly payment of Adobe Scan mobile in the last twelve months because I seldom need it, but it still keep collecting money from my Alipay and bank account, somehow I cannot see any subscribe record in google play which means I cannot cancel or have already canceled the plan. However the payment is continuing. Can anyone help me?

1 reply

kglad
Community Expert
Community Expert
October 25, 2025

if you subscribed via an app store, you must cancel via the same app store.

wong_0066Author
Participant
October 25, 2025

Yes I do check out the app stores but there’s nothing subscribed for Adobe.

 

kglad
Community Expert
Community Expert
October 25, 2025

contact the app store.