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December 25, 2025
Question

Payment issue - but there is not.

  • December 25, 2025
  • 2 replies
  • 279 views

Hey there.

 

I keep getting emails and notifications saying that there is an issue with my payment, but there is not. My subscription is running and the money for the subscriptions are being pulled from my card - every month. I have a lot of outdated cards in the list where I can choose payment option (those are not selected), but can this be related to this. I can not find a way to remove them to check if that is the cause of the problem. The "new" card that I added as payment option is valid for many years to come and there is money on the card for this transaction every month. So, please stop spaming me with theese eamails/notifications. 

 

/Joachim

2 replies

Peru Bob
Community Expert
Community Expert
December 26, 2025

If your account checks out OK as per the link given by kglad and all working OK for you, it may not be coming from Adobe.

It could be a spammer that is spoofing the email address it was sent from.

What was the email address?  If it was from outlook.com, it definitely isn't from Adobe.

Jeffrey_A_Wright
Legend
December 26, 2025

Joachim, I am sorry, but I am showing your commitment to Adobe Stock is past due. Please see https://adobe.ly/4qrlzcq for information on how to correct your account. ^JW

kglad
Community Expert
Community Expert
December 25, 2025

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

AEjoachimAuthor
December 26, 2025

I did, and it shows the same information as I get in the emails, but the subscription keeps running. The strange thing is that I only get this message for the subscription for the Adobe Stock. For the Adobe CC Pro, there is no issue, even though both subscriptions are linked to the same credit card.

kglad
Community Expert
Community Expert
December 26, 2025