Payment Issue for Adobe Student Plan Subscription

Forum|Forum|10 months ago
April 4, 2025
2 replies
726 views

Dear Adobe Support Team,

I am trying to purchase an Adobe Student Plan subscription, but I keep encountering a payment error. I have ensured that my card allows international and online transactions, and I have also contacted my bank to confirm that there are no issues on their end.

To troubleshoot the problem, I have:

Tried using different browsers and devices

Attempted payment with a different Adobe account

Used both my computer and mobile device

Verified that my payment method is valid and functional

Despite these efforts, the payment still fails. Could you please assist me in resolving this issue? If needed, I am happy to provide any additional information regarding my payment attempt.

Thank you for your assistance.

Billing

kglad

Community Expert

make sure you're using an updated non-opera browser

G

Guven_can_Kaman0658Author

Participating Frequently

Hello, I tried from Google Chrome and Brave but it didn't work.

kglad

Community Expert

@Guven_can_Kaman0658

what's your card issuing bank say?

Shivangi_Gupta

Community Manager

Hi @Guven_can_Kaman0658,

Welcome to the community!
Which country are you writing from? Could share the screenshot of the error message that you are getting? Also, could you test making the payment using an alternative payment method?

Let us know how it goes.

^Shivangi