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Participant
October 20, 2025
Question

Payment Issue – Student Plan Not Activated

  • October 20, 2025
  • 1 reply
  • 51 views

Hi,
I wanted to purchase the Adobe plan with the student discount. I registered, selected the correct plan, and proceeded to pay with my credit card. I confirmed the payment through my bank, and the amount was charged, but the transaction failed on Adobe’s website and the subscription was not activated.

 

At this point, I have neither access to the subscription nor the money. I’ve also had difficulty finding a way to contact Adobe support directly. The page where u can change or manage your plan is not working on my side.

 

Could you please advise me on how to proceed in this situation?

 

Thank you,
Filip

 

1 reply

Jeffrey_A_Wright
Community Manager
Community Manager
October 20, 2025

Filip, thanks for posting about your recent problems purchasing a subscription to this public discussion forum. Many of Adobe services are currently affected by the Amazon Web Services outage. Please view and bookmark https://adobe.ly/47zU6OY to be kept up to date on the impact of the AWS outage to Adobe services. I would recommend you try again later when Amazon Web Services have been restored. ^JW