Payment made but account being suspended

Forum|Forum|5 months ago
August 22, 2025
2 replies
201 views

Payment via credit card has been charged but account being suspended. Adobe keep asking for update of payment info? this happend after solving the Lightroom not functioning properly keep asking for info.

kglad

Community Expert

start here, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

ONLY IF your account shows an active subscription without payment problems, proceed to these steps -

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

additionally, below are solutions some users reported:

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

jane-e

Community Expert

@LaiSH

I've moved your post from Using the Community to the Account, Payment, & Plan forum.

Jane

Shivangi_Gupta

Community Manager

Thanks for writing in, @LaiSH.

I looked into your account details and found that your Adobe Lightroom plan is active. Sometime, it may take a while to process the payments. Please sign out of your Creative Cloud desktop application and then sign back in.
I hope it helps.

^Shivangi

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