payment made but is unresolved

Question

Good morning, I have a subscription for the Adobe package. This month I had the usual payment which was regularly deducted from my account, despite this in my Adobe profile it is still unpaid. I have tried to contact customer service by phone but I cannot speak to anyone. Can you help me?

Manan Joshi · Answer

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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