Payment Method Error

Forum|Forum|4 years ago
April 29, 2022
2 replies
288 views

Hi. I wanted to update my payment method and all I keep getting is this message "We’ve encountered an error processing your information. Try submitting again, or use a different web browser.: Can someone please help me out. Also the debit card is activated incase someone has a doubt regarding the same. Thanks in advance.
Nakul

Billing

This topic has been closed for replies.

John T Smith

Community Expert

This is a public forum, not Adobe support

Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

kglad

Community Expert

did you try a different browser?

if yes, and you encountered the same problem using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

N

Nakul24249546ku1oAuthor

Participant

Hi. The different browser method didnt work. Will go ahead with the second suggestion; i.e. contacting an adobe agent/support. Thanks for the help.
Nakul

kglad

Community Expert

you're welcome.

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