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Emma5CEF
Participant
February 16, 2021
Question

Payment not recognised for Photoshop

  • February 16, 2021
  • 1 reply
  • 362 views

Hi I had a trial of photoshop on my iPad. The trail ran out a few days ago, I decided today to buy monthly plan via Apple. I have checked and it has gone through. Unfortunately now the  photoshop app won't let me use it and Adobe website hasn't recognised I have paid for it. I have logged in and out of both website and app but no luck. Please can someone help?

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    1 reply

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    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    February 16, 2021

    Try the steps mentioned in the following link
    https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
    If it doesn't work, then you need to contact support.
    Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html
    Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
      M
      miguelromanlobato
      Participant
      February 16, 2021

      Hi!

       

      I have more or less the same problem. I purchased an iPad version of Lighroom in the same account that i have an Adobe for enterprise plan. After the expiration of the iPad Version, the desktop version of Photoshop or Premiere doesn´t work anytime. 

       

      I verified that the Enterprise plan is active, the host file is clean and after that, i sign-out and login again. The same error appear, "the subscription is over" but is fake. 

       

      Could you help me? I can't open a support case because is an educational institution with nobody designated to this process. 

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