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efficient_genius8902
Participant
Oct 13, 2026 5:44 PM UTC
Answered

Payment of free trial

I purchased an free trial of Adobe Acrobat for free for 1 week and I canceled it  just on the last day, which it was still described as a last day of my free trial for free. I canceled it succesfully, however the Adobe purchased approx 25€ anyway. So I want to ask why and what are the refound possibillities?

    AkanshaAshra
    AkanshaAshraCorrect answer
    Community Manager
    Oct 13, 2026 6:48 PM UTC

    Hi ​@efficient_genius8902 ,

    Thank you for posting in the community.

    We understand your concern regarding the charge. After checking your account, we found that you had two subscriptions:

    1. Adobe Acrobat AI Assistant Plus – Active
    2. Acrobat Pro – Successfully cancelled

    The charge you received is for your active Adobe Acrobat AI Assistant Plus subscription, which was not cancelled.

    If you wish to cancel this subscription, you can follow the steps in the article below. You can also review the cancellation and refund terms to check your eligibility:

    We hope this helps clarify the charge. Please feel free to reach out on the community if you need any further assistance.

    ^Akansha

    View reply

    1 reply

    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity ManagerCorrect answer
    Community Manager
    Oct 13, 2026 6:48 PM UTC

    Hi ​@efficient_genius8902 ,

    Thank you for posting in the community.

    We understand your concern regarding the charge. After checking your account, we found that you had two subscriptions:

    1. Adobe Acrobat AI Assistant Plus – Active
    2. Acrobat Pro – Successfully cancelled

    The charge you received is for your active Adobe Acrobat AI Assistant Plus subscription, which was not cancelled.

    If you wish to cancel this subscription, you can follow the steps in the article below. You can also review the cancellation and refund terms to check your eligibility:

    We hope this helps clarify the charge. Please feel free to reach out on the community if you need any further assistance.

    ^Akansha

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