Skip to main content
Participant
November 30, 2023
Question

Payment on credit card

  • November 30, 2023
  • 2 replies
  • 113 views

Hi there,

 

I am trying to track down a payment on my manager's credit card; we are not sure who authorised this.

 

We do not want to get charged or charged again.

 

See attached.

 

Is there an email I can send this to?

This topic has been closed for replies.

2 replies

Abambo
Community Expert
Community Expert
December 3, 2023

This doesn't look like a Teams/Enterprise plan. If you do not have such a plan, contact Adobe customer servise as indicated here: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

 

If you have, follow @kglad's advice. You need to be a plan administrator to access the admin console.

ABAMBO | Hard- and Software Engineer | Photographer
kglad
Community Expert
Community Expert
November 30, 2023

open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html