Question

payment problem

Forum|Forum|4 months ago
January 25, 2026
2 replies
32 views

Hi, I'm trying to buy Adobe, but my card is being declined. I've tried two different cards and I get this message: "We were unable to process your payment. Please review your payment details. If the problem persists, try another payment method or contact your bank."

I already spoke with my bank and they haven't helped.

FAQ

kglad

Community Expert

try using a mobile phone's updated non-opera browser with wifi disabled.

Jeffrey_A_Wright

Legend

Victoria, I am sorry you are encountering problems subscribing to our services. I also show that your email address has not yet been verified. In addition to the suggestions offered by John and Kglad, I would encourage you to find locally who can help you with the sign-up process. Once you are signed up, you can then focus on using our services to be creative. ^JW

John T Smith

Community Expert

Some links that may help - The Opera browser is not compatible with Adobe
This is a public forun, not Adobe support... nobody here can see your account information

Be sure that everything matches

Country https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html
Credit card https://helpx.adobe.com/manage-account/using/update-billing-information.html
Currency https://forums.adobe.com/thread/1999694
Store http://www.adobe.com/store_selector/storeselector.html

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