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R
remipelloni
Participant
March 1, 2020
Question

payment problem

  • March 1, 2020
  • 2 replies
  • 218 views

Good morning,

I can't access Photoshop or Lightroom anymore. Adobe tells me that I paid the bill and that I just have to download them but when I go to the "download" tab, adobe tells me that I have to pay again and that the package is no longer available. I don't understand this double language! Could someone help me with this problem?
Best regards
Rémi Pelloni

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
March 1, 2020

Log-in to your account below to confirm your paid subscription is what you think it is.  Also check that payment details are current.

https://account.adobe.com/plans

 

If all is as it should be, remain signed-in and go to the Creative Cloud download page.  Click the blue download button and install Creative Cloud desktop app.

 

See link below for more details on installing.

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

Nancy O'Shea— Product User & Community Expert
Just Shoot Me
Just Shoot Me
Legend
March 1, 2020

What Download Tab????

 

To installed Adobe programs that you have a Subscription for you use the Creative Cloud Desktop App. You install that first then in that app you install the programs you have subscribed to.

 

 

Look here for instruction to download the CC DTA.

 

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

 

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