Payment problem: my company do not hace credit card and SEPA payments do not work. What can I do?

Forum|Forum|6 hours ago
June 29, 2026
1 reply
0 views

I need help to renove my license. My new company do not hace credit card. I choose SEPA option, fill all the data bur payment is not complete. Any idea of how to solve this?

ShivangiGupta

Community Manager

Hi @AndreaSCQ,

As per your account info, you have an individual subscription for Adobe Acrobat Pro. You can try and make the payment using a different payment mode or credit card(if that works for you).

Please follow this article to know more: https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

I hope it helps.

^Shivangi

A

AndreaSCQAuthor

Participant

Thanks but i’ve already tried all this instructions. The problem is that we don’t have a company credit card and I choose SEPA (receip send directly to de bank) but it seem it doesn’t work… any experiences with SEPA payments?

ShivangiGupta

Community Manager

I understand. This is not an enterprise account, you can make the payment using any other payment mode. Which all payment modes have you tried?

^Shivangi

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