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Participant
June 5, 2021
Question

payment problem, no contact possibility

  • June 5, 2021
  • 1 reply
  • 144 views

Ii, i have a specific problem with my payments( yes plural) not only double payments...., but cant find the chaf or a phnenumber to contact someone it's really important!!!

 

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1 reply

John T Smith
Community Expert
Community Expert
June 5, 2021

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730