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Participant
September 30, 2026
Answered

Payment problems

  • September 30, 2026
  • 2 replies
  • 23 views

Hello, I have problem with my monthly payments, I am a student and my monthly bill has increased for no partycular reason 

Can someone please explain how to I go back to paying only student subscription, bc I see that you can still chose that plan

Thanks!

Correct answer AkanshaAshra

Hi ​@analytical_guide9b24,

We can understand why this would be confusing,

The Student & Teacher plan is offered at a discounted rate for the first year. Once that period ends, the subscription renews at the applicable renewal price. Unfortunately, this pricing is set by Adobe and cannot be adjusted from our side.

If you'd like to continue receiving the student discount, please review the eligibility renewal steps here:

https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/renew-adobe-account-plan-student-and-teacher-discount.html

We hope this helps clarify things. Let us know if you have any questions.

^Akansha

2 replies

AkanshaAshra
Community Manager
AkanshaAshraCommunity ManagerCorrect answer
Community Manager
September 30, 2026

Hi ​@analytical_guide9b24,

We can understand why this would be confusing,

The Student & Teacher plan is offered at a discounted rate for the first year. Once that period ends, the subscription renews at the applicable renewal price. Unfortunately, this pricing is set by Adobe and cannot be adjusted from our side.

If you'd like to continue receiving the student discount, please review the eligibility renewal steps here:

https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/renew-adobe-account-plan-student-and-teacher-discount.html

We hope this helps clarify things. Let us know if you have any questions.

^Akansha

Community Expert
September 30, 2026

You need to verify your student status. Did you get any email to do so?

-Manan