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A
Alastair5E9C
Participant
December 5, 2020
Answered

Payment problems

  • December 5, 2020
  • 2 replies
  • 441 views
  1. I've recently told PayPal to take a running jump and now I need to change my payment details keep getting update payment method message I then add my credit card details they don't save and I don't what my subscription to be stopped any ideas? 
    This topic has been closed for replies.
    Correct answer Nancy OShea

    1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

    https://account.adobe.com/plans
    2. Scroll down to Contact Adobe on the same page.
    3. Online chat is available in English 24/7.
    4. In the chat box, type AGENT followed by enter key and wait for a human.
    5. Alternately, phone customer service M-F during normal business hours.

    https://helpx.adobe.com/contact/phone.html

     

    2 replies

    A
    Alastair5E9CAuthor
    Participant
    December 13, 2020

    Yeh got it sorted through an agent online and 3 days free as comp 

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    December 5, 2020

    1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

    https://account.adobe.com/plans
    2. Scroll down to Contact Adobe on the same page.
    3. Online chat is available in English 24/7.
    4. In the chat box, type AGENT followed by enter key and wait for a human.
    5. Alternately, phone customer service M-F during normal business hours.

    https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
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