Payment problems

Question

Hi! On sunday i had a problem with my payment method because i change my credit card and forgot to change it on my Adobe account.

My payment was rejected but immediately updated my payment method so you can charged me. I have the payment confirmation for my bank but Adobe Creative Cloud Desktop keep sending me notifications about that mistake and it's becoming really annoying.

Please can you check on your system and confirm that i already paid and stop sending me this notifications? Thanks in advance!

John T Smith · Answer

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
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Type "Agent" in the chat box to bypass the chatbot and be connected to a person
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https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
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