A

Anonymous

Question

Payment Problems

Forum|Forum|3 years ago
April 7, 2022
6 replies
781 views

Payment Problems

Billing

This topic has been closed for replies.

A

Anonymous

Hi there,

It's been more than five months since this question, and still no response.

If you would like to watch this video, please click the link below:

If you have any requires, please don't hesitate to email me.

My email is PRIVATE INFORMATION REMOVED PER FORUM POLICY

Thank you,

Ivan Wong Wai Kit

kglad

Community Expert

can you explain the problem first? otherwise posting links like that appears to be more likely spam than an aid to issue clarification.

A

Anonymous

I first entered the correct credit card number, expiry date and name in the payment page, then pressed "Place secure order", and finally the system showed "Incorrect Billing Information".

A

Anonymous

It's been over a month since this issue and it still hasn't been resolved. Please reply, thank you!

LinSims

Community Expert

This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

M

Manan Joshi

Community Expert

Hi @23933976,

Please don't post the same question on multiple forums. I marked one of yours for deletion, responded to another, instead of continuing the discussion you chose to post again and are still not responding to the suggestions made. I am merging this post with the other one

-Manan

jane-e

Community Expert

@23933976

What happened when you called the customer service number inside the red box?

Jane

JonathanArias

Legend

post moved.

Jonathan

[Moderator]

M

Manan Joshi

Community Expert

I don't understand what's written on the screenshot, however, payment and account issues can be resolved only by the support team. So get in touch with them and they will help you out. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan

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