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Participant
April 27, 2022
Question

Payment problems

  • April 27, 2022
  • 1 reply
  • 128 views

I report payment problems, your system is charging my credit card too much money. 

The fees are duplicated. Currently, the second fee for April 2022 is blocked on my card. Please remove the block and return the money.

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    1 reply

    John T Smith
    Community Expert
    Community Expert
    April 27, 2022

    This space is provided by Adobe, but it is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
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    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
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