Payment processed but subscription upgrade failed

Forum|Forum|18 hours ago
June 18, 2026
2 replies
2 views

I tried to upgrade my subscription plan. The payment was successfully charged from my account, but my plan did not change. I also did not receive any confirmation email or invoice.

I already contacted support through chat but did not receive any help.

Could you please tell me where I can contact someone in writing regarding this issue?

NorasaraAuthor

Participant

I was unable to upgrade my subscription plan, but the payment was still charged.
I do not want to pay again, especially if the upgrade fails again.
How can I get my money back?

ShivangiGupta

Community Manager

Thanks for trying the suggested steps. Please feel free to contact our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

They’ll help you with the changes you wish to make to your plan.

^Shivangi

Jeff_A_Wright

Community Manager

Thank you for posting to this public discussion forum, Norasara.

I am sorry for any confusion you may have encountered while managing your plan or reaching out to us.

I don't see any records of plan changes or attempts to contact us, Norasara.

Please see https://adobe.ly/4oyFIxk for information on how to change your plan. I recommend you use a different device, since the current device appears to be blocked from interacting with our services or reaching us.

Please update this discussion thread if you have any additional questions, Norasara. ^JW

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