Payment refund request

Forum|Forum|6 months ago
July 27, 2025
1 reply
133 views

Please cancle this payment

We haven't used any of these in the last couple of months

I tried to cancle it but I couldn't find any of functions to do so I just left messages to cancle

Please check we haven't used any of these and refund this payment

I leave the message to cancle here again since i can't find any other way to do

Adobe_Transaction_No_3170060891_20250726.pdf

Billing

kglad

Community Expert

1. who's we?

2. no one can cancel for you

3. if you have a payment problem, it must be fixed first

4. app usage is irrelevant because adobe can't track usage

B

BluesisAuthor

Participating Frequently

1. who's we?
-> BLUESIS Inc. I will use I from now on

2. no one can cancel for you
-> at least Adobe should let me find a way to cancel subscription. I tried
to find a way it so long but I couldn't find

3. if you have a payment problem, it must be fixed first
-> the biggest problem is I cannot and could not find a way to cancel

4. app usage is irrelevant because adobe can't track usage
-> I see but it's your fault not to give a way to cancel

[Personal information removed by moderator.]

kglad

Community Expert

@Bluesis

do you have a teams or enterprise subscription?

if yes, do not proceed with the info below which applies to individual subscribers:

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded