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Participant
March 29, 2025
Question

Payment renewed but no access to Apps

  • March 29, 2025
  • 1 reply
  • 406 views

Hello, first off I am in Germany. I have recently just renewed my payment details after my subscription has expired and saw this message

The renewal also billed this months subscription already through my paypal account. However I still have no access to the apps. When looking at my plans, it says I have the  Creative Cloud all Apps but when I try to use Photoshop on my desktop it says I need to subscribe again. 

I checked the 'Product' section and there is no product in sight. 

Does this have to do with my earlier subscription that expired? I had a student-teacher deal from a 3rd party website that gave me redemption code for one year. Since I am no longer a student I didn't renew the subscription. I thought adding the payment details would mean I can continue to use the apps without having to prove my status as  student. But now I have just paid for this month without being able to use it. 

When I tried to cancel it does say I would lose my access, which I still don't have so I don't know how else I should go about this. I don't mind canceling and getting a new plan that costs more as I am not a student anymore but I still want my money back from the 'renewed' subscription that was cut without being able to access the apps. 

 

1 reply

Participant
March 29, 2025

Also it billed a weird sum as well, which was 29,64 Euros. This doesn't seem like any available Pricing Adobe offers? 

kglad
Community Expert
Community Expert
March 29, 2025

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

Participant
March 30, 2025

Thanks for the comment, I tried all those steps but it didn't work.