Payment subscription

Subject: Unable to Complete Adobe Subscription Payment Through PhonePe UPI

Dear Support Team,

I am trying to purchase an Adobe subscription, but I am unable to complete the payment because I am not receiving any payment request in my PhonePe UPI app.

The payment amount displayed on the Adobe checkout page is ₹1,357.00. After selecting the UPI payment option, the Adobe payment page displays a message asking me to open my UPI app and confirm the payment. The page also shows “Waiting for confirmation” and a countdown timer.

However, when I manually open PhonePe, no payment request or notification appears. I have checked the app, but I am still unable to find any pending payment request to approve. As a result, Adobe continues waiting for payment confirmation, and I cannot complete my subscription purchase.

Issue details:

- Service: Adobe subscription

- Payment amount: ₹1,357.00

- Payment method: UPI

- UPI app: PhonePe

- Problem: No payment request is appearing in PhonePe.

- Error or status displayed: “Waiting for confirmation”

- Impact: I am unable to complete the subscription payment.

I request you to investigate why the UPI payment request is not reaching my PhonePe app and help me complete the payment successfully. Please also confirm whether the payment attempt is still pending, has failed, or needs to be initiated again.

I would appreciate your assistance in resolving this issue as soon as possible.

Thank you.