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Kimvn
Participant
June 28, 2020
Answered

payment subscription

  • June 28, 2020
  • 2 replies
  • 323 views

Hello! 
 
Last month I've changed my creditcard number in my Adobe account (a week or something before the payment). My old creditcard expired. 
Unfortunately there were 2 automatic debits, so I've paid twice last month. With my old en new creditcard. 

 

I would like to get my money back from that extra payment.

 

I don't know if this is the right way. If not, then please tell me what the right email or way is for this problem.

 

Greetings Kim

This topic has been closed for replies.
Correct answer Just Shoot Me

I suggest you contact both Adobe, through the Chat system and ask for an Agent, and your CC company/bank and dispute the extra charge.

2 replies

Just Shoot Me
Just Shoot MeCorrect answer
Legend
June 28, 2020

I suggest you contact both Adobe, through the Chat system and ask for an Agent, and your CC company/bank and dispute the extra charge.

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
June 28, 2020

Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

-Manan
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