payment was debited twice

Hi,

Thank you for posting your query here.

Please check if you have registered for Creative Cloud Subscriptions using 2 different email addresses and that could one possibility of getting charged twice. 

In case you are unable to locate that, you may always contact Adobe Cancellation Team and ask them to look into the duplicate charge issue. Please contact Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

Thank you.