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samet1212
Participant
June 24, 2026
Question

Payments from Turkey are declined on Adobe Commerce checkout

  • June 24, 2026
  • 4 replies
  • 16 views

I’m trying to buy a product from Adobe Commerce while using a Turkish‑issued card.
 When the checkout URL contains  co=tr&lang=tr  the payment is always rejected.
 If I change the country to  us  ( co=us&lang=en ) the same card works.
  
 It looks like the Turkish checkout does not accept many Turkish cards, and I need Adobe’s support to fix  
 this. Please let me know how to enable purchases from Turkey without having to switch the locale.         
  
 Thank you.

 

    4 replies

    kglad
    Community Expert
    Community Expert
    June 25, 2026

    @samet1212 

     

    try using a mobile phone's updated non-opera browser with wifi disabled at https://www.adobe.com/creativecloud/plans.html

    Community Expert
    June 24, 2026

    Moderators, @Mohit Goyal,  please move this thread to: 

    Account, Payment, & Plan | Adobe DME

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
    samet1212
    samet1212Author
    Participant
    June 24, 2026
    My issue isn't about whether or not a payment can be made; I am referring to a major software problem. This issue affects the purchasing systems. We are experiencing problems with the individual membership system in Türkiye
    Ged_Traynor
    Community Expert
    Community Expert
    June 24, 2026

    @samet1212 you’d be better off posting on the Account, Payment, & Plan forum