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Question

PC und Landwechsel

Forum|Forum|1 year ago
May 25, 2024
4 replies
258 views

Ich habe seit 2019 ein LRC Abo in der Schweiz. Der Beitrag wird mir monatlich von meinem schweizer Konto abgebucht. Jetzt bin ich nach Deutschland umgezogen und habe einen neuen PC angeschafft. Es ist mir auf keine Art und Weise möglich mich in das bestehende Abo einzuloggen, sondern es wird mir ein Probeabo vorgeschlagen. Was ist zu tun?

Windows

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philippew1378636Author

Participant

Ich habe das Problem durch die Antworten hier Im Forum lösen können. Besten Dank

kglad

Community Expert

you're welcome.

p.s. if you mark correct the answer(s) that helped you, it may help someone else.

kglad

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

Abambo

Community Expert

Es gibt keine Ursache dafür, dass man sich nicht auf dem neuen Computer einloggen kann. Solange die Abbuchung funktioniert, müsste auch das Abo funktionieren. Adobe sperrt nicht das Konto für Deutschland, wenn man in der Schweiz das Abo bezahlt.

Ich nehme an, dass Du das Fotografie Abo LRC, Photoshop und LR mit 20Gb Cloudspeicher hast.

Bist Du sicher, dass Du mit der richtigen Adobe ID eingelogt bist?

Was passiert, wenn Du diesen Link clickst: https://account.adobe.com/plans ? Was zeigt das System an?

ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Community Expert

In addition: German-speaking customer service is available during office hours. If you change your region to an English speaking region, you will be able to contact customer service in English.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

AxelMatt

Community Expert

This is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems. Please click the link below to contact Adobe staff to help.

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

Also - beware of answering anyone who sends you a private message or an email.

https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

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