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daniel23653326jl9k
daniel23653326jl9k
Participant
March 29, 2026
Answered

"PDF Services API plan has no cancel option. Phone disconnected me, chat loops. Please cancel my plan and refund the unauthorized $29.99 charge. #PDFServicesAPI #billing #cancel"

  • March 29, 2026
  • 3 replies
  • 87 views

I have an Acrobat Services PDF Services API plan and there is no cancel option available in my account dashboard. I've contacted phone support and was disconnected. Live chat is looping me without reaching an agent. I need this plan canceled and a refund for this unauthorized $29.99 charge. Can an Adobe staff please assist or escalate this? #PDFServicesAPI #billing #cancel"

Correct answer Jeff_A_Wright

​@daniel23653326jl9k, thanks for posting to this public discussion forum. I am sorry for the problems you have encountered managing your subscriptions with Adobe. I don’t see any active subscriptions or any attempts to contact us in 2026.

 

Please see https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html to locate the account with your active subscription. You will need to log in with the correct account to access or manage the services you are paying for.

3 replies

Jeff_A_Wright
Community Manager
Jeff_A_WrightCommunity ManagerCorrect answer
Community Manager
March 30, 2026

​@daniel23653326jl9k, thanks for posting to this public discussion forum. I am sorry for the problems you have encountered managing your subscriptions with Adobe. I don’t see any active subscriptions or any attempts to contact us in 2026.

 

Please see https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html to locate the account with your active subscription. You will need to log in with the correct account to access or manage the services you are paying for.

    Joel Geraci
    Adobe Employee
    Joel Geraci
    Adobe Employee
    March 30, 2026

    There is no subscription plan for Acrobat Services API and certainly not for $29.99. It’s only available through a contract with Adobe. 

      Karl Heinz Kremer
      Community Expert
      Karl Heinz KremerCommunity Expert
      Community Expert
      March 30, 2026

      You are posting in the Adobe community forums, which means that most people who see your post are other users of Adobe’s products, just like you. 
      Your best chance to get support with this issue is Adobe’s customer support. Just try again and see if the second or third time will work better. 

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