Perder créditos com alteração de palno

Thread summary

The user reported losing all of their generative credits (143 credits) after changing their Adobe plan. The user explained they would have preferred to keep the credits rather than receive a refund, and asked why the credits were lost when the plan was changed.

Troubleshooting steps / guidance mentioned by other participants

• gupta shivangi (Community Manager) explained that generative credits, including purchased top-up credits, do not roll over when a plan is changed or renewed; the balance resets to the new plan's allotment on the next monthly renewal date, and cancelling a plan removes access to premium generative features. She clarified further that when an existing plan is cancelled to switch to another one, any remaining generative credits from that subscription expire at that point.
• kglad (Community Expert) added that Adobe Stock credits are also lost whenever a plan changes.
• Manan Joshi (Community Expert) pointed to Adobe's general subscription, refund, and cancellation terms for reference.

Suggested solutions by Adobe

If you're concerned about losing generative credits when changing your Adobe plan, here's what to know and do:

1. Understand that generative credits do not carry over between plans. Any unused credits, including purchased top-up credits, expire when you switch or cancel a plan, and your new plan starts with its own fresh allotment.
   Generative credits FAQ
2. Use up your remaining credits before switching plans, since credits reset rather than transfer, checking your current balance from your Adobe account or in-app profile icon beforehand can help you avoid losing unused credits.
   Generative credits access and use
3. Review what else changes when you cancel or switch a plan — including generative credits, Adobe Stock credits, and cloud storage limits — before making the switch.
   Account access after plan cancellation