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barborag34168891
Participant
September 26, 2019
Question

Personal plan purchased by mistake next to Enterprise plan

  • September 26, 2019
  • 1 reply
  • 217 views

I am having trouble with plans within my account. I have an enterprise plan and I have a personal plan for all products. I use both of these plans on one device so I never had a need for the personal account which I undesirably created. I need to cancel or merge the personal plan.

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    1 reply

    ProDesignTools
    Community Expert
    ProDesignToolsCommunity Expert
    Community Expert
    October 4, 2019

    Hi,

     

    You can try cancelling the plan you don't want, online via self-service:

     

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    If it's within 14 days of the start of your paid subscription, then a full refund should be issued.

     

    But if that doesn't work they way you want, then try contacting Adobe Customer Care directly:

     

    https://helpx.adobe.com/contact.html

     

    Hopefully they can sort it out, if the automated option doesn't.

     

    Hope that helps!

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