Phishing attempt via OFFICIAL Live chat

Question

Unless I somehow ended up on a very advanced phishing site. I believe https://helpx.adobe.com/contact.html is the real Adobe support site.

This agent has 1) not solved my issue.

2) tried to get my full card number

I am very weary now and wanted to warn other users and would like an official e-mail from an @17309390 manager to report this user, but also help with my issue. (if you cannot access my email, if you post with an adobe forum badge I will trust your DM)

This is very concerning!

Nancy OShea · Answer

I do not think you have been the vicitim of a p*h*i*s*h*i*n*g scheme. But what is your Adobe Case Number? I will ask a senior staff member to look into this matter for you.

If you don't know your case number, please log-in to your account below with your paid ID and password.
https://account.adobe.com/plans
Scroll down to Support and click on View Support History. See screenshot.

For what it's worth, online chat is a secure communication portal. In my experience Adobe agents are very eager to help if they can. My credit cards have 15-17 digits, not including PCI verification codes. And if I suspect my card has been compromised, I report it immediately to my bank / credit card company.

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