Photography Bundle

Forum|Forum|2 years ago
February 24, 2024
3 replies
178 views

Hi there,

I just bought the photography package, but I think I was given the Lightroom package instead since I don't see Photoshop listed anywhere on my assets page. The very reason I bought the package was because Photoshop is included. I cannot really use Lightroom on its own. I have attached my subscription and it has the Photoshop. Please help?

This topic has been closed for replies.

kglad

Community Expert

first, check your account to make sure you have the plan you thought you were purchasing, https://account.adobe.com

then if you see what you expect, what do you see that makes you think you do not have photoshop available? eg, in the cc desktop app do you see lightroom listed with install adjacent ot its listing while adjacent to photoshop your see a trial button, not install button?

jane-e

Community Expert

@Jem356638918czy

Here are the three plans:

https://www.adobe.com/creativecloud/photography/compare-plans.html

You can if you have the wrong plan, you can try changing it yourself:

https://helpx.adobe.com/manage-account/using/change-plan.html

Or you can cancel within 14 days, then subscribe to the corrrect plan

Or ask Adobe Customer Care to assist. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

I've moved your post from Using the Community (for questions about the forums) to Account, Payment, & Plan for you.

Jane

J

Jem356638918czyAuthor

Participant

I got the same issue too! I don't know how to open the photoshop.