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GeorgiaBound14
Participant
June 11, 2020
Question

Photography Plan 20GB

  • June 11, 2020
  • 2 replies
  • 307 views

I signed up for the $9.99/mth Photography 20GB plan but it keeps acting like I haven't signed up at all. I paid through PayPal but all I see is links to download a trial version of what came with the plan. Why isn't it recognizing that I already paid for a subscription? 

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2 replies

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
June 11, 2020

See the link below or mentions some steps that could resolve this issue

https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

-Manan

-Manan
    T
    Test Screen Name
    Legend
    June 11, 2020

    You software should normally recognise you’ve paid and switch to the live version. If you download a demo, no need to download again. Does the plan show up in your account? If so try signing out from the Creative Cloud Desktop app, then sign in again making sure to use the same account. 

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