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dbur971
Inspiring
September 24, 2026
Answered

Photography Plan discontinued / billing issues -- renewal options

  • September 24, 2026
  • 1 reply
  • 6 views

I’ve been fighting to get my payments to go through for many months now.  I received no notices until one day my account just stopped working.  I went back and forth updating biling options, etc. Getting it to work for a while, but only one partial payment went through back in Jul.  Finally today I got noticed my plan was discontinued but could renew for 2x $.  I do believe I’ll be dumping adobe as soon as I decide where to go.  It looks like On1 does import lightroom catalogs and edit settings, but I haven’t seen how well it works yet.

    Correct answer Jeff_A_Wright

    Thank you for posting, ​@dbur971.

     

    I am sorry to hear about the billing difficulties you've experienced and the frustration that has caused.

     

    I reviewed your account and can confirm that you already have an active support case, ADB-47143688-D8P8, which remains open. I also see that your September 23 update has been added to the case.

     

    Because this involves account-specific billing and subscription details, the best path forward is to continue working with the support team through your existing case. They will be able to review your payment history, subscription status, and available options in a secure environment.

     

    If you would like to check the status of your case or add additional information, please see:

    https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

     

    Please continue to monitor the email address associated with the case for updates.

     

    Let us know if you have any additional questions, ​@dbur971.

    1 reply

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    September 25, 2026

    Thank you for posting, ​@dbur971.

     

    I am sorry to hear about the billing difficulties you've experienced and the frustration that has caused.

     

    I reviewed your account and can confirm that you already have an active support case, ADB-47143688-D8P8, which remains open. I also see that your September 23 update has been added to the case.

     

    Because this involves account-specific billing and subscription details, the best path forward is to continue working with the support team through your existing case. They will be able to review your payment history, subscription status, and available options in a secure environment.

     

    If you would like to check the status of your case or add additional information, please see:

    https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

     

    Please continue to monitor the email address associated with the case for updates.

     

    Let us know if you have any additional questions, ​@dbur971.

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