Skip to main content
Participant
March 6, 2025
Question

Photoshop and Lightroom payment not possible

  • March 6, 2025
  • 2 replies
  • 347 views

Looks like purchasing Lr and PS in a bundle is impossible at the moment, at least from Poland. In total I've tried 3 different banks, 4 different cards, 3 devices and 2 payment methods (card / PayPal). Cards data is for sure valid - it's stored in my browser and it's been used multiple times.

From what I've found the problem regarding card method is related to wrong card validation. When it comes to PayPal this is probably web service that is not working correctly - payment goes to Adobe, but is rejected and comes back to my account after couple of minutes.

Support was not helpful at all. I've heard from them that "PayPal sometimes work".

2 replies

kglad
Community Expert
Community Expert
March 6, 2025

.. and i don't think adobe via paypal is available

 

...worldwide (< edited)

Participant
March 6, 2025

Then it's not very clever from Adobe's site that they make the feature that doesn't work available for users.

kglad
Community Expert
Community Expert
March 6, 2025

@jakub_7783 

 

that was my error. my message should have added paypal isn't available worldwide.

Shivangi_Gupta
Community Manager
Community Manager
March 6, 2025

That's really not ideal, @jakub_7783. It could be a server issue. I would recommend you to try again after sometime. Let us know the outcome. 


^Shivangi

Participant
March 6, 2025

My first attempt was 3 days ago. I'll keep trying, but honestly it's is very frustrating that such basic thing doesn't work. A big player like Adobe doesn't have a single contact person in my 40 million citizen country, so I have to use chat, which seems more like a conversation with a robot than with real people. I had to explain everything from the very beginning 3 times ending up with no solution or any information about status of the issue or if anyone is going to take care about it.