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Karl24896763z3mg
Participant
June 17, 2022
Question

Photoshop (CC2018) dropped despite my Adobe Photography Plan being fully paid up

  • June 17, 2022
  • 3 replies
  • 301 views

This morning my Photoshop would not open (Photoshop CC2018). My Adobe Photography Plan is fully paid up for a year since February 2022. A message tells me is it incompatible. However, it then directs me to a window offering me a 7 day trial version or immediate purchase. As I had a deadline looming for later this morning, I had no option to choose the trial. Attempts to contact Adobe (Ireland) were impossible, there is no means to contact, the phone number listed on a google search is not answered... Annoying

Any help from Adobe?

A refund?

 

This topic has been closed for replies.

3 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 18, 2022

there may have been an inadvertent (attempt to) update your ps.

 

anyway, you can get directly download here, Adobe CC 2018 Direct Download Links: Creative Cloud 2018 Release | ProDesignTools, and (as you know), it is compatible with os 10.11

 

you should uninstall the incompatible version that's on your computer now, if it's still installed, before installing cc 2018

 

 

K
Karl24896763z3mgAuthor
Participant
June 17, 2022

Re: Above

My OS is: OS X EI Capitan (Version 10.11.6)

Unfortunately, can not update OS on the Mac Pro (2008). Photoshop CC2018 works fine though.

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
June 17, 2022

El Capitan is not supported by Creative Cloud Desktop App anymore.  Can you launch PS 2018 from your Mac Apps folder?

 

For best results, Adobe expect you to use modern equipment & software, not more than two versions back.  Most Creative Cloud apps work on:

  • Windows 11 (64-bit), Windows 10 versions 21H2, 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported;)
  • macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Nancy O'Shea— Product User & Community Expert
LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
June 17, 2022

It would help if you also told us what operating system you're using. 🙂

 

Meantime, Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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