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Participant
October 9, 2026
Question

Photoshop CS6 serial number revoked - need official verification

Hi,

I am writing to request official verification regarding my Adobe Photoshop CS6 license.

In 2020, I purchased this software from a retail shop in Poland. I received an invoice and a certificate of authenticity. The software worked properly on my old laptop, but now I switched to a new computer. During the installation, I received the error message: "The serial number you entered has been revoked. This product cannot be installed."

My serial number is: 1045-XXXX-XXXX-XXXX-XXXX-4672 (I will provide the full serial number via Direct Message to an Adobe Employee).

Could an Adobe representative please check my key and confirm if it was revoked because it came from an unauthorized source (like an illegal volume license sold to individuals)?

I urgently need your official confirmation in this thread or via DM so I can take legal action against the seller and demand a full refund based on consumer protection laws.

Thank you for your assistance.

    1 reply

    jane-e
    Community Expert
    Community Expert
    October 9, 2026

    ​@smart_introvert36ee 

    Adobe staff may move your post to the Account, Payment, & Plan forum. If not, you can repost here:

    https://community.adobe.com/account-payment-plan-4

    Jane

     

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