Photoshop for iPad subscription not recognised

Question

HiI have the photoshop for iPad subscription, Which I haven't used for a while. I'm using an iPad Pro on os version 17.1.1 Ihave tried to reinstall the photoshop for iPad version 5.2 app but it is not recognising that I have a subscription. It either say there's a problem with the network connection straight away or if I press restore purchase it says there is an internal error. I have tried deleting it and re installing but it just comes up with the same message.Does anyone know how to fix this please?Thanks in advance Ele

kglad · Answer

contact adobe support, if you purchased from adobe (and not apple store).

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

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