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Keti291651972wje
Participant
March 30, 2023
Question

Photoshop free trial - charged after cancellation within the 7 days

  • March 30, 2023
  • 1 reply
  • 552 views

I have activated my account and started free trial on 19th March 2023. Rec'd email with confirmation that the trial ends on 26th of March and 26th will be the 1st day when I will be charged.

I cancelled the free trial on 25th of March and rec'd another email from Adobe with confirmation that the plan is over and will not be charged. However on 27th of March I was charged with the full monthly subscription amount.

I tried to find chat, email or anything which will lead me to somebody who may help - nothing of course.

I want to know how can I contact customer service in Adobe and how can I be refunded as this payment was taken without my consent. I have done everything as follows by the cancellation terms.

Thank you in advance.

 

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1 reply

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
March 31, 2023

Question answered here: https://community.adobe.com/t5/stock-discussions/photoshop-free-trial-charged-after-cancellation-within-the-7-days/m-p/13692874#M70059

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer
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