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S_Ashley
Participant
January 4, 2025
Question

Photoshop in trying to force me to take a trial subscription when I already have a regular one

  • January 4, 2025
  • 1 reply
  • 98 views

I closed the email account formerly associated with my account and went through the process of changing my Adobe account to my new email address. Now Photoshop is trying to force me to start a trial subscription. I don't want a trial subscription. I want to resume using my regular subscription. How do I get Adobe to straighten this out?

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 4, 2025

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

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