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Participant
January 23, 2025
Question

Photoshop keeps prompting me to update payment info after changing plans

  • January 23, 2025
  • 3 replies
  • 206 views

I was using the Photography Plan for a few months as I wasn't at my video editing PC.

 

Recently switched back to CC All Applications, but now every single time I open Photoshop, a popup appears prompting me to update my payment method to resume the Photography plan, despite my purchase of the All Applications plan.  There's no option on the popup to change plans or anything.  It even says "Other plans using this payment method: Creative Cloud All Apps" right on the popup.

 

Other than this popup it works without issue, it's just annoying to close every time, so I'd like to get rid of it if possible lol.  

 

I've already tried re-installing Photoshop, and signing out then back in on the Creative Cloud client.  My PC has been turned off and back on several times since the issue arose, so nothing there either. 

 

Any help is much appreciated, thank youuuuuuuuuuuuuu!

3 replies

gupta shivangi
Legend
January 23, 2025

Hi @Charlie5C2B,

We appreciate you reaching out. I checked and found that you have an active subscription for Adobe Creative Cloud all apps. Have you tested the issue after signing out and signing back in to the Creative Cloud desktop application?

Also, please try the steps listed in the article shared by the expert above.

Let us know if it helps.


Thanks,

Shivangi

kglad
Community Expert
Community Expert
January 23, 2025
Imaginerie
Community Expert
Community Expert
January 23, 2025

First of all, I will move your post to the payment section as it is where you will receive the best advice.

Secondly, it is possible that when you took your CC, it didn't transfer the subscription, but added one to the account. It doesn't seem normal. The normal course of action would be to contact customer service as they will be able to look into your account (which we obviously can't do), but maybe someone will have a more immediate solution now you're in the right place.
Good luck!