Answered
photoshop payment
Hi i have question, I forgot about canceled my photoshop after free trial and they took many for that. But after that i canceled my plan and I'm thinking about that if they will return money to me. Thanks for all answers.
kgladCorrect answer
Community Expert
February 1, 2023
well, you may actually owe money. if you had an annual subscription and you canceled it early but after the trial period, there's a cancellation fee (=1/2 the annual charge).
you may be able to forego that charge by appealing to adobe support. there are 3 ways to contact adobe; chat, phone and twitter:
chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
phone:
https://helpx.adobe.com/contact/phone.html
twitter:
tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true
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